Credits
A credit is the unit PhantomOps uses to bill scan compute. Each plan slot includes a starting credit balance; scans consume credits as agents run; if a scan estimates it needs more credits than the balance allows, it pauses with Awaiting credit confirmation until you top up or approve overage.
Two credit pools
Section titled “Two credit pools”Every scan can pull from one of two pools:
- Plan credits — included with your assigned plan slot. Granted at the moment you buy a Starter, Growth, or Teams plan.
- Purchased credits — bought separately as add-on credits. Drawn after the plan credits for that slot are exhausted.
The current balance for both pools is visible on the Settings → Billing page (the Available and Consumed stat cards include both pools).
When credits are checked
Section titled “When credits are checked”PhantomOps estimates a scan’s credit cost before each phase. If the estimate exceeds the available balance, the scan transitions to Awaiting credit confirmation. While it is waiting, no agents run.
To clear the state:
- Top up purchased credits (Settings → Billing) — the scan automatically resumes when new credits land.
- Or cancel the scan from the Active Scan card if you don’t want to spend more.
Per-finding AI questions
Section titled “Per-finding AI questions”The AI assistant on each finding has its own per-finding cap separate from the main credit pool. On Starter, the cap is 5 questions per finding. On Growth and Teams, the cap is higher and there is also a daily organization-wide limit. See the Scan types page for which agents are available on each tier.
See also
Section titled “See also”- Plans — included credits per tier.
- Checkout and invoices — how purchased credits are billed.
- Troubleshooting → Awaiting credit confirmation — what to do when a scan pauses on credits.